Rancho Mirage Chamber of Commerce is hiring! Send cover letters and resumes to Katie.Stice@RanchoMirage.org
Title: Director of Business Development
Full Time Non-Exempt Hourly + Commissions on Membership and Advertising Sales
Reports to: President/CEO
About the Role:
As a Director of Business Development (Membership/Ad Sales Executive) at Rancho Mirage Chamber of Commerce you will play a crucial role in driving the growth and success of our organization by acquiring new members and fostering strong relationships with existing ones. Your primary responsibility will be to identify, engage, and convert potential members while providing exceptional customer service – this role is for a highly organized individual who will be an expert in communications (written and verbal) with the ability to complete data entry and other administrative projects.
Key Responsibilities:
- Prospecting and Outreach:
- Identify and target potential members within the local business community.
- Conduct research with the CEO to understand the needs and goals of prospective members.
- Develop and execute effective outreach strategies, including cold calling, email campaigns, and networking events.
- Sales Presentations:
- Prepare and deliver compelling sales presentations highlighting the benefits of Chamber membership.
- Tailor presentations to address the specific needs and interests of each potential member.
- Effectively articulate the value proposition of Chamber membership and its impact on business growth.
- Listen to member goals.
- Use strong time management in member meetings.
- Membership Acquisition:
- Negotiate membership terms and close deals with prospective members.
- Ensure accurate and timely processing of membership applications and payments.
- Maintain a strong pipeline of potential members and track sales progress.
- Sell the RMCC product and nothing more/less.
- Member Retention and Engagement:
- Foster strong relationships with existing members by providing exceptional customer service.
- Identify opportunities to increase member engagement and participation in Chamber activities.
- Resolve member inquiries and concerns in a timely and professional manner.
- Event Planning and Coordination:
- Assist in the planning and execution of Chamber events, such as ribbon cuttings, networking mixers, seminars, and conferences.
- Promote member participation in events and facilitate networking opportunities.
- Event promotions.
- Flagship event support.
Qualifications:
- Proven track record in sales, preferably in a business-to-business environment.
- Excellent communication and interpersonal skills.
- Strong negotiation and persuasion abilities.
- Ability to build and maintain strong relationships with clients.
- Self-motivated and results-oriented.
- Strong organizational and time management skills.
- Proficiency in Microsoft Office Suite and CRM software.
Benefits:
- Competitive salary and commission structure.
- Benefits package, including health insurance, retirement plan, and paid time off starting in 2025.
- Opportunities for professional development and growth.
- Collaborative and supportive work environment.
If you are a highly motivated and results-driven individual with a passion for building strong business relationships, we encourage you to apply for this exciting opportunity.
SUMMARY
Working closely with Senior Management, the Director of Business Development is responsible for meeting sales goals (memberships, retention and advertisements) and is expected to have an organized calendar and structured meeting days. Data entry will be key for optimal success.
The goal of this position will be to engage potential members through outreach, phone calls, letters and email communications.
Role characteristics: A problem solver, socially poised and motivating team builder, “outside the box” thinker who is quick to learn and try new things, Management of multiple priorities with the need to multi-task in a fast-paced environment, Willingness to lead stakeholders to decisions with a focus on idea generation and creative problem solving.
Produce results and set/achieve goals in alignment with the organization’s mission and strategic goals while also maintaining a collaborative environment with engagement and commitment from others.
Lead with confidence and enthusiasm while building rapport and relationships with individuals and groups to encourage action.
Produce quality work in a timely manner and demonstrate a knowledge of systems and understanding of accountability for results.
Full commitment to the success of the organization, the team, and stakeholders.
This role will require occasional early morning or late-night attendance for events.
As a director-level position, this will be a senior management role within the organization and, as such, will be expected to participate in strategic planning activities.
Further, the Director of Business Development work directly with other members of Senior Management to guide activities in support of the organization’s revenue generation activities.
This is not an exhaustive job description and additional tasks may be added as required by the President/CEO based on the needs of the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.
Work with President & CEO on sales plan of action, communications and marketing.
Administer and execute networking event programming including, not limited to Power Lunches, Mixers, and New Member Orientations.
Constant event marketing, content, and communications. Assist VP of Operations in promotional tools relating to RMCC programs and events.
Work with Senior Management to maintain accurate and complete contact lists and database.
Assist in general office duties including phone coverage, visitor inquiries and fulfilling visitor’s requests, and bank deposits as needed.
SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities at this time.
COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:
Intellectual
Analytical – Uses intuition and experience to complement data; designs workflows and procedures.
Design – Demonstrates attention to detail.
Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Project Management – Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget.
Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Interpersonal
Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Written Communication – Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; able to read and interpret written information.
Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.
Leadership
Visionary Leadership – Inspires respect and trust. Positive attitudes only.
Leadership – Exhibits confidence in self and others; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
Organization
Business Acumen – Understands business implications of decisions; demonstrates knowledge of market and competition; aligns work with strategic goals.
Cost Consciousness – Works within approved budget; conserves organizational resources.
Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Organizational support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities.
Strategic Thinking – Develops strategies to achieve organizational goals; understands organization’s strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
Self-management
Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; takes calculated risks to accomplish goals.
Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Quantity – Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality – Consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Innovation – Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others’ attention.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
Associate’s degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Demonstrated excellent customer service experience a must.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Bilingual in English and Spanish a plus.
MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
COMPUTER SKILLS
To perform this job successfully, an individual should have knowledge of: Database Software; Spreadsheet Software (Excel); Word Processing Software (Word) and Electronic Mail Software (Outlook), A successful candidate will be proficient in website management (WordPress) and social media platforms (Facebook, Instagram).
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms.
The employee must occasionally lift and/or move up to 50 pounds.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.
Rancho Mirage Chamber of Commerce
71905 Highway 111, Suite H, Rancho Mirage, Ca 92270
(760) 568-9351 Info@RanchoMirage.org www.RanchoMirageChamber.org
